Thank you for the flowers and extra care in getting it to my mom. She loved them. Question, I paid for tip and delivery and they picked them up from the shop? Do I get a refund?
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Florist's Response:
We are so glad your mom loved the flowers! It is our policy when the recipient requests pick-up, to add the delivery fee in flowers. We also include that in the notes of your emailed delivery confirmation from our point of sale. While tips are never necessary and always greatly appreciated, tips are split between the entire staff, not just the delivery driver. We hope this helps clear up any misunderstandings and certainly appreciate your business! Thank you.